Privacy statement


Libéma Exploitatie B.V. (Graafsebaan 133, 5248 NL Rosmalen) and its affiliated companies (hereinafter collectively “Libéma” or “Libéma Group”) attach great importance to the protection of the privacy of their (potential) customers and visitors to the website and other Libéma-related websites (“Websites”). Therefore, the personal information of its (potential) customers and website visitors is processed and secured by Libéma with the utmost care. Libéma strictly adheres to the requirements of the Personal Data Protection Act (“PDPA”). In accordance with the PDPA, Libéma has reported its personal data processing activities to the Dutch Data Protection Authority, based in The Hague.

What data does Libéma process?

Libéma collects your information during the purchase of its products and services (such as e-tickets), when providing its services and during other occasions that Libéma is in contact with you. This includes information such as your name, your address, your e-mail address, your phone number, your date of birth and your bank details. Libéma uses this information to, among other things, gain insight into the preferences and interests of its (potential) customers, and visitors to the websites, and to process bookings and e-tickets. Libéma also uses this information for its services and to keep its (potential) customers and website visitors informed of Libéma’s activities, products and services. In doing so, Libéma does its best to take your interests into account. Data from its (potential) customers and website visitors also helps Libéma to develop new services and products. Apart from where necessary for the purposes of personal data processing as described above, Libéma does not provide your information to parties outside of the Libéma group.

E-mail newsletter

Libéma wants to keep its (potential) customers and website visitors informed of its products and services. By subscribing to an electronic newsletter published by Libéma, you are granting Libéma consent to use your e-mail address to send that newsletter and other information from Libéma, such as offers and surveys.
If you no longer wish to receive information by e-mail, you can unsubscribe via the link listed at the bottom of each electronic newsletter.


The websites keep track of general visitor information without identifying the visitors to the websites. This registration is aimed at further optimising Libéma’s services by, among other things, adjusting the layout of the websites as far as possible to the needs of visitors and by placing more targeted information on the websites.


Libéma uses cookies in the process of offering its services. A cookie a small, simple data file that is stored on your computer’s hard drive. Libéma uses both temporary cookies and special cookies. Temporary cookies do not contain personal data and are only intended to make the websites easier for you to use. Special cookies are used to recognise you when you visit the websites again. For example, they make sure your settings are remembered, such as your name and your date of birth. More information about cookies can be found in Libéma’s Cookie Policy.

Security measures

Libéma does its utmost to protect your personal data from unauthorised use. Only authorised personnel have access to this data at Libéma. If partners of Libéma take on (part of) the processing of personal data, Libéma has agreed with them that they will also ensure the best possible protection of that personal data.


Libéma reserves the right to record telephone calls. It will use these recordings for internal purposes (i.e. training) only. The recordings will not be distributed or given to third parties.

Third party websites

On the Websites, the option exists to click on to the websites of other companies, which are not part of the Libéma group. Libéma is not responsible for the processing of personal data by these other companies. Libéma recommends that you read the privacy policy of these companies carefully, because the terms stated on those websites may differ from those of Libéma’s privacy policy.

Data access

If you want to view or correct your data, or want to object to the use of your data by Libéma, please contact us by phone or e-mail. Libéma will then send you an e-mail with the data currently registered with Libéma.


Do you have questions, comments or complaints about the protection of your personal data by Libéma? If so, please do not hesitate to contact us:

By telephone at +31 (0)73-6293246 on business days between 09:00 and 17:00;
By e-mail at


Libéma reserves the right to change the Privacy Policy from time to time. It is therefore advisable to check the most recent version of the Privacy Policy.

This version was drafted in May 2016.